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Frequently Asked Questions

Below are some frequently asked question in relation to our services. If you cannot find what you are looking for, please feel free to call us on 1300 907 911 or click here to send us a query and we will try to respond to it promptly.

Does Move My Stuff provide storage of goods?
What type of moving equipment is carried in the vehicles?
Are my goods insured and what happens if goods are damaged during the move?
Do you offer a packaging service?
Is it safe to move a fridge in a laying down position?
How do I know if my goods will fit in the vehicle?
   
  If you question is not mentioned here,
Click here to send us a query


question

Storage of goods

answer You storage requirements can be taken care by our sister company Store My Stuff. Store My Stuff uses a very unique model which not only reduces the handling of your goods , but also saves you up to 65% of your storage costs. Please visit www.storemystuff.net.au for more information.
   
question

Moving equipment in our vehicles

answer All of our vehicles carry moving blankets, straps, shrink wrap and a hand trolley. Other equipment such as tool box (for disassembling and assembling furniture), platform trolleys etc can be organised at request. Please let us know at the time of booking if any other equipment is required.
   
question

Are the goods insured and what happens if something is damaged?

answer Our movers are insured for public liability, but goods in transit are not automatically covered for damages. Although we take all care in moving your goods, but the unexpected can happen, so we highly recommend that a separate "goods in transit" insurance is organised prior to the move. Please talk to one of our representatives and we can refer you insurance companies who can get your goods insured in no time. Our complete policy on damages can be found on our terms and conditions page.
   
question

Packaging of goods

answer Our movers can certainly assist you with packaging of your goods. This can either be done just prior to the move or any other day as you prefer. You can either organise your own packaging material, or we can bring in the packaging material such as boxes, tapes etc, and you only pay for the material that you have used. Please talk to our representatives for the prices for our packaging service.

Alternatively , you can order the boxes online from out affiliate partners on www.movingboxesoz.com.au and use code “movemy10” for any additional 10% discount .
   
question

Moving a fridge in upright or laying down position

answer Experts have told us that if a fridge is turned off a few hours before and is not turned back on a few hours after the move, its perfectly safe for the fridge. But having said that, if you are not comfortable to move your fridge in a laying down position due to the height of the van, we prefer that you book an open tray (if only moving a few items), or a truck so that we can transport your fridge in an upright position. Please let us know your preferance at the time of booking.
   
question

Will my goods fit in the vehicle?

answer At the time of booking, we try and ascertain the size and quantity of goods to recommend the moving vehicle, so that we are not making multiple trips to move your goods. So, its important that you give us an accurate picture of goods at the time of the booking, otherwise we may have to make multiple trips on the day to move your goods which may cost you more eventually.



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